Working with clients and gaining insight into issues that people are grappling with is a privilege. So are conversations with people who work at the metaphorical coalface, dealing routinely with the stresses and joys of interacting with others. A recurring observation is the tension between being overwhelmed by the time-consuming demands of work, and stepping […]
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Facilitating the space in between
This post was triggered by another recent post, Two worlds and in between, from Neil Usher (@workessence). It (this post) is about the power of informal communities, and issues involved in ‘harnessing’ the energy and insights generated in these self-determining self-managing social spaces to achieve business objectives i.e. to create value for customers and shareholders. […]
Choosing a Learning Technology
Choosing a Learning Technology Learning and performance in work are becoming so integrated it’s hard to know what a ‘learning technology is’ any more. I’ve been thinking about how I settled on the one that I’m using to take The Smart Work Company into the next phase, but not before I made several mistakes. I’m not […]
Finding Focus
I’ve been giving a lot of thought to focus. What’s mine for The Smart Work Company? What am I trying to do? Am I about working with people and organisations to help them to explore changing customer expectations, and how to adapt to that – who does what, with whom, and why? Or is it work-based […]
Building Performance Coalitions
Matt Ballantine (@Ballantine70) and I are currently talking about the feasibility of bringing together diverse people, with diverse perspectives, to explore the practical implications of Matt’s Minimum Viable Workplaces concept. I’m in complete agreement with his core proposition that: ” … organisations need to move beyond the traditional silos of business services – IT, HR, Finance, Legal, […]