"The era of employeed empowerment is on us and businesses need to harness the skills of their workforce to improve productivity and meet customer needs".
Vineet Nayar, CEO of HCL, author of Employees First, Customers Second
Nayar says that businesses need to give front line employees responsibility to take customer-benefitting action without seeking layers of bureaucratic approval. He also says that talent is buried deep within the hierarchy.
we have been here before
We have been here before in lean, agile and quality approaches from the 1980s and 1990s onwards. Only back then the overlooked talent was on the shopfloor.
The Smart Work Company people have years of researching and practical experience of working with manufacturing companies seeking to harness the skills and hidden potential of their workforces to cut costs, improve productivity, innovate and meet customer needs.
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