Smart Is:

• knowing what is happening outside the business;

• knowing how to adapt ways of working and managing to fit;

• understanding how to make the most of the phenomenal collective knowledge locked within your workforce.

The heart of smart working and managing is creating workplaces and management cultures that are good for business and good for people.

Fortunately, how to create the conditions for smart working is well understood.

The Smart Work Framework below summarises the work of many theorists, researchers and practitioners over decades, and is supplemented by up-to-the-minute commentary on global workplace trends.

What it boils down to is that:

structures and processes need to adapt as the world changes

structures, processes, support systems and technologies attempt to control the enormous complexity of human behaviour

how structures, processes and support systems are designed and put in place influence how people work together.

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