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Way back in the 1980’s I worked in the UK textile manufacturing industry. Those were the days when selling british made products and the Made in Great Britain brand was simply what we did and sitting in a tiny showroom on Regent Street ...
I decided to write it because I think in disparaging “the factory model”, “the industrial model” or “the engineering model”, there really is a danger of overlooking the abundant insights into workplace social dynamics that have accumulated over decades.
I didn’t mean to get drawn into the social business thing again, I really didn’t. The reason I think it worth wading into the various discussions, erm … ...
We are living now in an answer rich, question poor world.
That is, to me, an interesting statement. Then I read Vineet Nayar saying in the Financial Times that:
The era of employee empowerment is on us and businesses need to harness the skills of their workforce to improve productivity and meet customer needs. This is created by giving front line employees the responsibility to take action that will benefit the customer without layers of bureaucratic approval.