I started telling you Delia’s story in the last post. She is a senior nurse who decided to change the way things were done when she took over responsibility for a disorganised and chaotic ward. She set in motion a textbook perfect culture change effort, and did it instinctively.
The first thing she tackled was changing [...]

You might realise, if you have been reading my recent ramblings, that I am wrestling with the subject of viability. Organisations cease to be viable if they cannot withstand shocks coming at them from the external environment. Think about the effects of the recent turmoil in the global financial system on business viability.
It seems to [...]

Just to warn you that this is a long post, which I am chunking into two separate posts. This one reviews the issue of autonomy-control-empowerment and reviews the Viable Systems Model (VSM).
This sets the scene for the following post, which proposes that the VSM might be more appropriately viewed, to reflect current global workplace trends, [...]