Enterprise 2.0 should be more integrated with business processes, so said several blogs summing up after the recent conference in Boston. How is it possible not to think about Enterprise 2.0 and business processes in the same breath? I said as much in a comment on Andrew McAfee’s blog.
Business process = interactions among people. [...]

What Is It?

Smart working behaviours from people with agile minds, and who work with adaptive systems, enable customer-focused performance. This includes innovating, sensing, adapting, coordinating, collaborating, integrating and learning.
Distributed Performance Systems
Smart working is a function of distributed performance systems, which include people, technologies and congenial, socially engaging workspaces. These are places where we have ‘stuff’ [...]

Serendipity is great thing. One of the delights of following smart people on Twitter is discovering new insights and new people. I am indebted to Gordon Rae (@socialtechno) for introducing me to Lauren and Sarah of  Snook, and from there into the emerging phenomenon of Service Design.
“Service design is a relatively new discipline that asks [...]