Comments on: Fabulous KM Tool Or Bentham’s Panopticon?

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By: It’s mine and I will choose what to do with it « Enlightened tradition

Mon, 09 Nov 2009 09:11:51 +0000

[...] first juicy nugget came from Anne Marie McEwan. In writing about social networking tools and KM, she linked some of the requirements for successful social software adoption (especially the need [...]

By: Fabulous KM Tool Or Bentham’s Panopticon? | Fit Forum Research

Fabulous KM Tool Or Bentham’s Panopticon? | Fit Forum Research — Sun, 05 Jul 2009 23:58:08 +0000

By: Anne Marie

Anne Marie — Wed, 01 Jul 2009 14:20:31 +0000

Hi CV

Well, thank you for your kind comments. I was delighted to read your response (for which thank you) and very glad you find my musings to be thoughtful.

But, oh dear. Time to change the tone of my blog posts. I don’t mean to be negative. Like yourself, I am chasing authenticity. I am also trying to understand – not throw brickbats, which I suppose is how I may come across.

You ask:

“Do I really want people to be able to track & quantify everything I do, as though these behaviors (in a knowledge producing org, especially) actually predict or explain what I know and what / how I come to understand?”

What a good question. It seems to me that technologies and organisational systems are embedded within social and cultural contexts. The natures of technologies and systems (sinister or supportive) only become activated and functioning within that wider environment.

To answer your question on my own behalf. I would welcome close monitoring if I thought the monitoring was for my good and for the good of the business.

I think I wrote somewhere about Jim Balsillie, joint CEO of RIM (the company that make the Blackberry). I heard him in 2007 being interviewed by Malcolm Gladwell (you can hear the interview here: http://www.2017.uwaterloo.ca/balsillievid1.htm).

He said that business is like whitwater rafting. It is minute-by-minute, continuous optimisations, requiring constant monitoring and adjusting. And for this you need flows of information. He also said that the culture in RIM is open and trusting. It has to be so that everyone in the boat is pulling together to keep it upright and pointing in the right direction.

So that is for the good of the business. What about for my own good? With the caveat of an open and trusting culture, close monitoring could reveal who the knowledge superstars are. These people would then be given resources and support. Those struggling could also be identified and supported. Marie and I explored this is in our white paper – I will send you a copy if you are interested.

I am not in the first flush of youth. Having been around the block a few times, and having worked over the past 14 years with business – large, small, services, manufacturing, public and private sectors – I know that enterprises with open, trusting and authentic cultures are high-performing.

I also know there are a lot of enterprises that would benefit from letting go and trusting their people. The current economic turmoil is providing a great opportunity.

By: CV Harquail

CV Harquail — Wed, 01 Jul 2009 11:10:10 +0000

Anne Marie,
This is a provocative post. Much like some of your posts earlier this spring, you raise issues about the potential dark side of so many new technologies and purportedly new ‘future of management’ concepts. Some may think that raising these issues is a downer– it probably is — and yet we do need to be aware that each of these technologies and initiatives can be used for nefarious purposes under the guise of ‘better management’.
Transparency is a case in point. Lots of conversation about how organizations need to become more transparent, and how transparency might reveal negative/not up to speed things within an organization… but what about the effects that transparency might have within the organization? Do I really want people to be able to track & quantify everything I do, as though these behaviors (in a knowledge producing org, especially) actually predict or explain what I know and what / how I come to understand?
For every conversation about transparency and how to get more of it, there should also be a conversation about trust and how to earn it– how the organization can earn it, not simply the individuals therein.
Keep on writing these thoughtful pieces, please.! cvh